BMV PRO-SUPPORT Service

BMV MEDTECH GEOUP’S Brand mark is a trusted brand worldwide.
We are passionate about ensuring that our customer obtain the best from our products.
Wherever you are, you can rely on receiving the best customer service.

BMV Support Team

Headquartered in Shenzhen, BMV Global Support Center is certified by ISO13485. With over 20 highly-trained engineers and technicians responsive fastly, 90% of issues can be solved remotely. The BMV Support Team is able to:

-discuss a possible product modification, meeting your specific research needs

-instruct you to troubleshoot a malfunctioning BMV equipment, saving your time

-the offer information on product warranty & return, providing the best possible after-sales service

-offer in-depth repair to your equipment at affordable prices, saving your costs

Ask Our Experts

If you have bought our products and have technical questions to ask, please find us with the following, our engineers will get back to you within 24 hours!

Email:marketing@bmv.cc

Phone:+86 75526564580

Highlights

The warranty covers defects in the manufacturing of the qoods.
The warranty does not cover accidental damage of the goods while in storage or use.
BMV will ensure only authentic/original BMV brand parts are used when servicing equipment.
Failure to use authentic/original BMV parts on or within equipment by customer invalidates warranty.
All BMV ultrasound scanners and accessories are delivered, serviced and maintained by our authorized service center or head office. Staffed by our experienced service personnel ensuring dedicated customer focus and quick turnaround at all times.

BMV LOYALTY PROGRAM

Closer Service Better Healthcare

Maintenance Systems

Customer Satisfaction

What chalenges are you Facing? We provide comprehensive solutions to fulfll your business goals Total cost of ownership Cost from all aspects of purchased devices are taken into

Wipe display gently with a lint free cloth. Cleaning cloth and cleaners for glasses/sunglasses work wel. Care should be taken not to scratch the screen.Store in a dry environment. Corrosion

Input from you helps us improve our products and services. As part of our customer satsfaction program, we contact a sample of our customers a few months after they receive their orders.

Create a support case

Technical questions
Return Material Authorization (RMA)
Status tracking of pending service requests
Consumable and spare parts orders

Create a case

Phone support

Our helpdesk provides you with prompt phone support.A team of experienced support
engineers is at your service for
any professional assistance

Get support

Warranty

Enter your products serial number to find out about your warranty.

Serial number*

Read our warranty policy

Other support resources

Knowledge base search

TeamViewer -Remote desktop support

Terms & conditions of support

FREQUENTLY ASKED QUESTIONS

Here are some of the auestions we are often asked, Can't find what vou're looking for? if it's not answered below, please get in touch with us here. Were happy to help.

Yes. Your Bmv ultrasound system and transducer Bmv is upgraded by using an upgrade USB drive supplied by Bmv. For the latest upgrades to your ultrasound system, contact Technical Support.

Within 24 hours, where delivery is available. Because our systems are built for durability in extreme situations, it’s rare that they fail to operate. However, should your system go down, we can get you a loaner the next day (depending on delivery).

Our systems and transducers are built to exceed U.S. military specifications for durability, and they've been engineered to withstand a three-foot drop onto a hard surface. Reliability is part of our history.

In seconds. Bmv hand-carried systems are ready to scan in 20 seconds from a cold start. It takes minutes for PC-based units.

Bmv has set an industry standard by offering a five-year standard warranty on our systems introduced since 2008 and our systems and Bmv-manufactured transducers. We are able to base this warranty because of the historic reliability and durability of our products. Our proprietary technology and design have resulted in products that exceed military specifications for ruggedness and reliability; they've been engineered to withstand a three-foot drop onto a hard surface.

Advanced imaging features, such as BmvHD™ Imaging Technology, BmvMB® Multi-beam Imaging technologies, and Advanced Needle Visualization, provide striking contrast resolution and tissue differentiation, supporting complete diagnostic examinations and ultrasound-guided imaging procedures. Customized presets for individual clinical applications ensure that Bmv systems offer the best image quality for each clinical specialty.

Bmv has set an industry standard by offering a five-year standard warranty on our systems introduced since 2008 and our systems and Bmv-manufactured transducers. We are able to base this warranty because of the historic reliability and durability of our products. Our proprietary technology and design have resulted in products that exceed military specifications for ruggedness and reliability; they've been engineered to withstand a three-foot drop onto a hard surface.

Customer First, Service Foremost

We believe that a product delivered to a customer is not the end of business, but the very beginning of long-term good relationship. All maintenance activities are carried out by our service center and/or our authorized maintenance center in their respective local areas; Our qualified service team assure our customer that wherever or whenever they are, they'll get warm instructions and technical support from us and or/our local distributor.

Warranty policy

Here are some of the questions we are often asked. Can't find what you're looking for? lf it's not answered below, please get in touch with us here. Were happy to help.

Follow these easy steps to send in your equipment for repair.

Call a distributor in your country or service center.

In order to complete your ultrasound scanner repairs in a timely manner please include a document in the box with your name, contact telephone number and a brief description of the problems you have been experiencing. The detailed items should be send and requested , please contact with the service center to get the advisement.

We recommend shipping via an air freight companyy that procides you with a tracking number, We typicaly do not insure packages; that is at your discretion.

We aim to complete your repair and return your system as soon as possible.