Service Network
BMV MEDTECH GROUP CO., LTD.

Address
4-7F Block 1#,Yinjin Industrial Building,Liuxian 3Road,NO.71 Xinan Street,Baoan District, Shenzhen City, Guangdong Province,518013,P.R.China
Tel
+86-755-26564580
FAX
+86-755-85275443
Service Solutions
At BMV, we are dedicated to helping you enhance performance and usability by ensuring the sustainability of your equipment and software. Our service team, comprised of senior service experts, provides technical support and remote problem resolution to address any issues you may encounter
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Service Solutions
Today, the healthcare industry is no longer a silo of information. Data connectivity has become more...
- To ensure network security risks are correctly identified and prevented throughout the product life cycle, it is essential to implement effective risk control procedures. These procedures should be followed during equipment design, production, and clinical use.
- Program interactivity designed in strict compliance with lHE standards, supporting information integration based on standard message formats such as HL7, DICOM and GDT
Technical Support
Through our localized service network, we are committed to getting closer to our customers and working together as a high-performance system.
- Professional services staff
- Service Case Record and Tracking System
- Fast spare parts dispatch
- Remote and on-site technical suppor
- 24-hour response
Training
BMV offers its clients a professional, flexible and comprehensive training system.
- Headquarters training, where you get first-hand information about our products.
- Subsidiary training, traveling to the nearest subsidiary for training at your convenience.
- On-site training, face-to-face training for customers around the world
- Remote training, easy access to training via the Internet.r
Warranty
BMV offers its customers a comprehensive warranty system.
- Our warranty period commences from the date of product shipment to customers. Should a warranty claim arise, promptly notify BMV, and we will undertake necessary adjustments, repairs, or replacements with new or exchanged parts. Furthermore, all repaired parts are guaranteed under a 6-month warranty.
- We offer a warranty extension policy that allows our customers to extend the standard warranty for an additional period. This extension must be purchased together with the main units of products initially acquired from BMV. The extended warranty coverage begins on the date the standard warranty expires.
- BMV will provide spare parts and support for the product for a period of not less than 5 years from the delivery of the product by BMV to the distributor.
Vulnerability
BMV's warranties and obligations do not cover the following situations
- Defects caused by the use of non-BMV-certified accessories
- Misuse or abuse of products
- human error
- Defects caused by normal wear and tear or aging of the product
- Defects caused by operating the BMV product not in accordance with the user manual/quick reference card published by BMV
- Defects caused by unauthorized modifications to hardware or software
- Any serial number on the BMV product has been removed or defaced
- Only BMV-authorized personnel, including distributor's biomedical engineering staff who have completed BMV's technical training, are permitted to install, repair, or alter our products. Unauthorized modifications may void the warranty.
- Defects not caused or contributed to by BMV products, software or components
Product Security/Cybersecurity Updates
Committed to proactively solving our customers' security problems
- Problem-solving information
- Information on how to get software solutions for problem solving
- Note that problems are caused by known, unresolved issues or incompatibilities with supported products
- Information that identifies that an issue has been resolved by upgrading to a new version of a supported product
- Please note that this issue has been identified as a hardware device issue Information to isolate the issue to a third-party product.